配送政策
Shipping & Delivery Policy
| 適用範圍 / Applies to | 本網站 / This website |
| 生效日期 / Effective date | 2026 年 7 月 25 日 / 25 July 2026 |
| 最後更新 / Last updated | 2026 年 7 月 25 日 / 25 July 2026 |
本政策適用於一般服裝、鞋履、手袋及時尚配件。配送地區、方式、費用及預計時間，以客戶下單時結帳頁面顯示的資料為準。
This policy covers general apparel, footwear, bags and fashion accessories. Delivery destinations, methods, charges and estimates are those displayed at checkout when the customer orders.
繁體中文版本
1. 適用範圍
本政策適用於透過本網站完成並由我們確認的零售訂單。批發、企業採購、快閃店、門市自取或第三方平台訂單，可能受其各自條款約束。
2. 配送地區
我們目前配送至結帳頁面顯示可選的國家及地區。部分偏遠地區、郵政信箱、軍事地址、轉運倉或受限制地區可能無法配送。結帳頁面顯示的可選地區及方式為準。
3. 訂單處理
訂單一般於付款及風險審查完成後1–3個工作日內處理。工作日不包括星期六、星期日及公眾假期。新品發售、促銷、節慶、惡劣天氣或不可抗力期間可能延遲。
4. 配送方式、費用及預計時間
可用配送方式、運費及預計送達時間會於結帳前顯示。標準配送約需10 個工作日；特快配送約需10 個工作日。所有時間均為估計而非保證，並由訂單出庫後起計。
5. 關稅及進口費用
跨境訂單可能產生關稅、進口稅、清關費或經紀費。除結帳時另有明示外，該等費用由收件人承擔，且不屬可退還運費。客戶拒付費用而導致退件時，我們可從退款中扣除實際回運及相關成本。
6. 追蹤訂單
訂單出庫後，我們會向電郵、短訊或客戶帳戶提供追蹤資料。物流資料可能需最多48小時更新。分批出貨時，每件包裹可能有獨立追蹤號碼。
7. 地址、改單及取消
請在結帳前確認收件人、地址、電話、尺寸、顏色及數量。訂單進入處理或出庫後，我們未必能更改或取消。地址錯誤、無人簽收或逾期未領造成的重派及回運費用，可由客戶承擔。
8. 收貨及風險
商品的滅失或損壞風險按適用法律於交付至指定地址或獲授權收件人時轉移。若選擇無簽收、門口放置、智能櫃、管理處或鄰居代收，相關風險可能於承運商完成指示時轉移。
9. 延誤、遺失或損壞
如追蹤資料逾7 日未更新，或包裹顯示已送達但未收到，請於7日內聯絡我們。收到外包裝或商品受損的包裹，請保留商品、標籤及包裝，並於48小時內提交訂單號、照片及描述。我們會與承運商調查並按法律及本政策提供補寄、退款或其他適當處理。
10. 不可抗力
因自然災害、疫情、罷工、戰爭、政府措施、海關延誤、系統中斷或其他合理控制範圍以外事件造成的延誤，我們不承擔超出適用法律規定的責任，但會合理協助及提供更新。
11. 聯絡方式
配送查詢請聯絡網站聯絡表單、網站聯絡表單；服務時間為網站聯絡表單。請提供訂單號及收件人姓名。
English Version
1. Scope
This policy applies to retail orders placed through this website and accepted by us. Wholesale, corporate, pop-up, store-pickup or third-party marketplace orders may be subject to separate terms.
2. Delivery Areas
We currently ship to countries and regions available at checkout. Certain remote areas, P.O. boxes, military addresses, freight forwarders or restricted destinations may be unavailable. Options shown at checkout prevail.
3. Order Processing
Orders are normally processed within 1–3 business days after payment and risk review. Business days exclude Saturdays, Sundays and public holidays. Launches, promotions, peak seasons, severe weather and force majeure may cause delays.
4. Methods, Charges and Estimates
Available methods, charges and estimated delivery times are shown before checkout. Delivery timing follows the estimate shown at checkout and in the dispatch notice. Estimates are not guarantees and run from dispatch.
5. Duties and Import Charges
Cross-border orders may attract customs duty, import tax, clearance or brokerage fees. Unless expressly included at checkout, these are payable by the recipient and are not refundable shipping charges. If a parcel is returned because charges are refused, actual return and related costs may be deducted from the refund.
6. Tracking
After dispatch, tracking details will be sent through email, SMS or the customer account. Updates may take up to 48 hours. Split shipments may have separate tracking numbers.
7. Address, Changes and Cancellation
Check the recipient, address, phone number, size, colour and quantity before ordering. We may be unable to amend or cancel an order once processing or dispatch begins. Reshipment and return costs caused by an incorrect address, failed delivery or uncollected parcel may be charged to the customer.
8. Receipt and Risk
Risk of loss or damage passes as required by applicable law when the order is delivered to the specified address or authorised recipient. If unattended delivery, doorstep placement, locker, reception or neighbour delivery is selected, risk may pass when the carrier completes that instruction.
9. Delay, Loss or Damage
Contact us if tracking has not updated for 7 days, or within 7 days if a parcel is marked delivered but missing. For damaged packaging or goods, retain the item, tags and packaging and submit the order number, photographs and description within 48 hours. We will investigate with the carrier and offer reshipment, refund or another appropriate remedy under applicable law and this policy.
10. Force Majeure
We are not liable beyond applicable law for delay caused by natural disaster, epidemic, strike, war, government action, customs delay, system outage or another event outside reasonable control, but will provide reasonable assistance and updates.
11. Contact
For delivery questions, contact the website contact form or the website contact form during the hours shown on the website contact page and include your order number and recipient name.