退貨及退款政策
Returns & Refunds Policy
| 適用範圍 / Applies to | 本網站 / This website |
| 生效日期 / Effective date | 2026 年 7 月 25 日 / 25 July 2026 |
| 最後更新 / Last updated | 2026 年 7 月 25 日 / 25 July 2026 |
本政策適用於一般服飾電商，並不限制適用法律賦予消費者的強制性權利。如法定冷靜期或退貨期限較長，以適用法律為準。
This policy applies to general apparel e-commerce and does not limit mandatory consumer rights. A longer statutory cooling-off or return period under applicable law prevails.
繁體中文版本
1. 退貨期限
除下列例外外，您可於商品送達後14個曆日內提出退貨申請，並於申請獲確認後7日內寄出。適用法律提供更長期限時，以法律為準。
2. 合資格條件
退回商品必須未穿著、未洗滌、未修改、未受污損、無香水／化妝品／除臭劑／寵物毛髮或氣味，並保持可再次銷售狀態；所有原有吊牌、衛生貼、配件、贈品及包裝須完整。室內短暫試穿不等於穿著，但鞋履應在乾淨柔軟表面試穿。
3. 不接受退貨的商品
除非商品有瑕疵或適用法律另有規定，以下商品不接受因改變主意而退貨：內褲、塑身衣、連身衣等貼身衣物；已移除衛生貼或封條的泳裝；耳環及穿刺飾品；口罩；襪類；已客製、刺繡、修改或按訂單製作的商品；明確標示「最終銷售／不可退貨」的商品；已使用的美妝、香氛或護理產品；禮品卡。胸圍、睡衣及其他貼身類目的資格以商品頁及當地法律為準。
4. 申請方法
請透過網站提供的退貨申請頁面或聯絡表單提交訂單號、退貨商品及原因。若屬錯寄、缺件或瑕疵，請附清晰照片。未經授權、貨到付款或寄往非指定地址的退件可能被拒收。
5. 退貨運費
如因改變主意、尺寸或顏色不合而退貨，運費由客戶承擔，原運費及附加服務費一般不退。若商品經確認有瑕疵、錯寄或依法應由我們承擔，我們會提供預付標籤或退還合理標準運費。
6. 檢查與退款
我們通常在收到退件後5–10個工作日內檢查。獲批准的退款將退回原付款方式；金融機構可能另需5–10個工作日入帳。禮品卡或店舖積分付款部分可按原方式退回。未符合條件的商品可拒絕退款或在法律允許下扣除價值減損。
7. 折扣、套裝及贈品
退款按實際支付金額計算。部分退回套裝、多件折扣、滿額優惠或附贈品訂單時，若不再符合優惠條件，我們可依法重新計算折扣或從退款扣除未退贈品的合理價值。
8. 瑕疵、錯寄及消費者權利
請在發現問題後盡快聯絡我們。本政策不排除商品不符合描述、不具可接受品質或不適合通常用途時的任何法定補救。正常磨損、不當使用、未依洗護標籤處理、意外、染色轉移或自行修改通常不構成製造瑕疵。
9. 退款未收到
如獲確認退款後仍未入帳，請先檢查原付款帳戶並聯絡發卡機構；其後把退款確認資料提供予網站聯絡表單。
10. 聯絡方式
退貨及退款查詢請聯絡網站聯絡表單、網站聯絡表單，並提供訂單號及相關證明。
English Version
1. Return Window
Except for the exclusions below, request a return within 14 calendar days after delivery and dispatch it within 7 days after approval. A longer mandatory period under applicable law prevails.
2. Eligibility
Items must be unworn, unwashed, unaltered, unstained, free from perfume, cosmetics, deodorant, pet hair and odour, and in resalable condition. Original tags, hygiene strips, accessories, gifts and packaging must remain intact. Brief indoor fitting is not wear; footwear should be tried on only on a clean, soft surface.
3. Non-returnable Items
Unless defective or required by law, change-of-mind returns are not accepted for underwear, shapewear, bodysuits and similar intimate garments; swimwear with a removed hygiene strip or seal; earrings and pierced jewellery; masks; hosiery; personalised, embroidered, altered or made-to-order goods; items clearly marked final sale/non-returnable; used beauty, fragrance or care products; and gift cards. Eligibility for bras, sleepwear and other intimate categories follows the product page and local law.
4. How to Return
Use the returns page or contact form provided on the website with the order number, item and reason. Include clear photographs for defects, wrong items or missing pieces. Unauthorised, cash-on-delivery or incorrectly addressed returns may be refused.
5. Return Shipping
For change-of-mind, fit, size or colour returns, shipping is paid by the customer and original shipping or added service charges are generally non-refundable. For a confirmed defect, fulfilment error or legal obligation, we will provide a prepaid label or reimburse reasonable standard shipping.
6. Inspection and Refund
We normally inspect within 5–10 business days of receipt. Approved refunds go to the original payment method; the financial institution may need another 5–10 business days. Gift-card or store-credit payments may be returned in the same form. Non-compliant items may be refused or subject to a lawful deduction for diminished value.
7. Discounts, Sets and Gifts
Refunds reflect the amount actually paid. A partial return from a bundle, multi-buy, threshold promotion or gift-with-purchase order may cause the discount to be recalculated, or the reasonable value of an unreturned gift to be deducted where lawful.
8. Defects, Errors and Consumer Rights
Contact us promptly after discovering an issue. This policy does not exclude statutory remedies where goods are not as described, of acceptable quality or fit for their ordinary purpose. Normal wear, misuse, failure to follow care labels, accidents, colour transfer or unauthorised alteration are generally not manufacturing defects.
9. Missing Refund
If a confirmed refund has not arrived, check the original payment account and contact the card issuer, then send the refund confirmation to the website contact form.
10. Contact
For return and refund questions, contact the website contact form or the website contact form with the order number and supporting evidence.