常見問題
Frequently Asked Questions (FAQ)
| 適用範圍 / Applies to | 本網站 / This website |
| 生效日期 / Effective date | 2026 年 7 月 25 日 / 25 July 2026 |
| 最後更新 / Last updated | 2026 年 7 月 25 日 / 25 July 2026 |
以下內容涵蓋一般服裝、鞋履、手袋及時尚配件；商品頁的材質、尺寸、洗護及限制說明應優先閱讀。
The following covers general apparel, footwear, bags and fashion accessories. Always check the product page for material, sizing, care and restriction details.
繁體中文版本
1. 如何選擇尺寸？
請參考商品頁尺寸表及量度方法。不同款式、版型及布料可能影響合身度；介乎兩個尺寸時，可聯絡客服並提供身體尺寸及偏好。
2. 商品顏色與圖片會完全一致嗎？
我們會盡力準確呈現，但顯示器、燈光、染批及天然材質紋理可能造成輕微差異。
3. 如何保養商品？
以縫附洗護標籤及商品頁為準。一般應分色洗滌、避免長時間浸泡及高溫，並在清潔前取下可拆配件。特殊材質建議由專業人員處理。
4. 可以修改或取消訂單嗎？
請立即聯絡客服；訂單進入處理或出庫後可能無法更改或取消。
5. 如何追蹤訂單？
出庫後會透過電郵、短訊或客戶帳戶提供追蹤號碼，物流資料可能需最多48小時更新。
6. 為何訂單分開配送？
為加快出貨或因庫存位於不同倉庫，訂單可能分批寄出；通常不會因此收取額外運費。
7. 包裹延誤、遺失或損壞怎麼辦？
請查閱追蹤資料，並按《配送政策》的時限聯絡客服。保留包裝及商品，提交訂單號、照片及描述。
8. 可以退貨嗎？
符合《退貨及退款政策》的商品可於14日內申請。商品須未穿著、未洗滌、吊牌及衛生貼完整；貼身、客製及最終銷售商品可能不適用。
9. 可以換尺寸或顏色嗎？
視庫存及《換貨政策》而定；如不提供直接換貨，可先退貨再重新下單。
10. 退款需時多久？
退件收到後一般需5–10個工作日檢查，金融機構可能另需5–10個工作日入帳。
11. 優惠碼可以補用或合併嗎？
除活動條款另有說明外，優惠碼須於結帳時輸入，通常不可追溯、兌現或合併。
12. 商品何時補貨？
可使用商品頁的補貨通知功能（如有）。通知不代表預留庫存，商品以付款完成及訂單確認為準。
13. 商品是否有保養或品質保證？
我們按適用法律保障商品品質。正常磨損、意外、不當洗護、染色轉移或自行修改通常不屬製造瑕疵。
14. 付款安全嗎？
付款由受監管或具業界認可安全措施的第三方支付服務商處理。我們採用合理技術及組織措施，但任何網絡傳輸均不能保證絕對安全。
15. 如何聯絡客服？
電郵：網站聯絡表單；電話／即時通訊：網站聯絡表單；服務時間：網站聯絡表單。查詢訂單時請提供訂單號。
English Version
1. How do I choose a size?
Use the size guide and measuring instructions on the product page. Fit can vary by style, cut and fabric. If between sizes, contact support with your measurements and fit preference.
2. Will the colour exactly match the images?
We aim for accuracy, but screens, lighting, dye lots and natural material variation may cause slight differences.
3. How should I care for an item?
Follow the sewn-in care label and product page. Generally separate colours, avoid prolonged soaking and high heat, and remove detachable accessories before cleaning. Seek professional care for specialist materials.
4. Can I change or cancel an order?
Contact support immediately. Changes or cancellation may be unavailable once processing or dispatch begins.
5. How do I track an order?
Tracking is provided through email, SMS or the customer account after dispatch and may take up to 48 hours to update.
6. Why is my order split?
Orders may ship separately to speed fulfilment or because stock is held at different locations. This normally does not create extra shipping charges.
7. What if my parcel is delayed, missing or damaged?
Check tracking and contact support within the Shipping Policy time limits. Keep the packaging and item and provide the order number, photographs and description.
8. Can I return an item?
Eligible items may be requested for return within 14 days under the Returns & Refunds Policy. They must be unworn and unwashed, with tags and hygiene strips intact. Intimate, personalised and final-sale goods may be excluded.
9. Can I exchange size or colour?
This depends on stock and the Exchange Policy. If direct exchange is unavailable, return the item and place a new order.
10. How long does a refund take?
Inspection normally takes 5–10 business days after receipt, and the financial institution may need another 5–10 business days.
11. Can discount codes be added later or combined?
Unless promotion terms say otherwise, codes must be entered at checkout and are generally not retrospective, redeemable for cash or combinable.
12. When will an item be restocked?
Use the product-page back-in-stock alert, where available. An alert does not reserve stock; availability is confirmed only after payment and order acceptance.
13. Is there a warranty or quality guarantee?
We stand behind product quality as required by law. Normal wear, accidents, improper care, colour transfer and unauthorised alteration are generally not manufacturing defects.
14. Is payment secure?
Payments are processed by a regulated or industry-recognised secure third-party payment provider. We use reasonable technical and organisational safeguards, but no internet transmission is absolutely secure.
15. How do I contact support?
Email: the website contact form; phone/chat: the website contact form; hours: the website contact form. Include the order number for order enquiries.