聯絡我們
Contact Us
| 適用範圍 / Applies to | 本網站 / This website |
| 生效日期 / Effective date | 2026 年 7 月 25 日 / 25 July 2026 |
| 最後更新 / Last updated | 2026 年 7 月 25 日 / 25 July 2026 |
我們樂意協助您處理商品、尺寸、訂單、配送、退換貨、付款及私隱問題。請勿透過非安全渠道傳送完整信用卡資料、密碼或身份證明文件。
We are happy to help with products, sizing, orders, delivery, returns, exchanges, payments and privacy. Do not send full card details, passwords or identity documents through an unsecured channel.
繁體中文版本
客服渠道 / Customer service channels
客服電郵：7designfashion@gmail.com
Support email: 7designfashion@gmail.com
電話：+852 5472 6916
Telephone: +852 5472 6916
即時通訊：+852 5472 6916
Live chat: +852 5472 6916
服務時間：9:00am-23:00pm
Service hours: 9:00am-23:00pm
回覆時間：通常於1–2個工作日內
Response time: Normally within 1–2 business days
公司及郵寄資料 / Company and postal details
營運公司：本網站營運者
Operating company: The operator identified in this website’s legal notice
註冊／商業登記編號：如適用，載於網站法律聲明
Registration number: Where applicable, stated in the website legal notice
通訊地址：網站法律聲明或聯絡頁面所載地址；未經授權不得寄回商品
Correspondence address: Address stated in the website legal notice or contact page; no unauthorised returns
請勿未經授權直接寄回商品。退貨地址可能與公司地址不同；請先依《退貨及退款政策》取得指示。
Do not send goods back without authorisation. The returns address may differ from the company address; follow the Returns & Refunds Policy first.
聯絡時請提供 / Information to provide
訂單號、下單電郵、商品名稱／SKU、問題簡述，以及在需要時提供清晰照片。為保護私隱，我們可能要求您完成合理的身份或訂單驗證。
Provide the order number, ordering email, product name/SKU, a short description and clear photographs where relevant. To protect privacy, we may request reasonable identity or order verification.
專項聯絡 / Specialist contacts
私隱／資料保護：網站聯絡表單（主旨請註明「私隱要求」）
Privacy/data protection: Website contact form, marked “Privacy Request”
媒體及合作：網站聯絡表單
Media and partnerships: Website contact form
無障礙支援：網站聯絡表單
Accessibility support: Website contact form
投訴處理 / Complaints
請以「投訴」為主旨並提供相關資料。我們會先確認收到，並目標於10 個工作日內提供實質回覆；複雜個案可能需要較長時間，我們會告知進度。
Use “Complaint” as the subject and provide relevant details. We will acknowledge receipt and aim to give a substantive response within 10 business days. Complex cases may take longer and we will provide updates.
English Version
All contact details and procedures are provided bilingually on the preceding pages. The English wording below confirms the same operating rules.
所有聯絡資料及程序已在前頁以雙語列出。以下英文條文確認相同的運作規則。
Contact principles / 聯絡原則
Use only the official channels listed in this document. Include enough information for us to locate the order, but never send full payment-card details, passwords or unnecessary identity documents. Returns require prior authorisation and may use a different address from our registered office.
請只使用本文件列出的官方渠道。提供足夠資料讓我們查找訂單，但切勿傳送完整付款卡資料、密碼或不必要的身份文件。退貨須事先獲授權，地址亦可能與註冊辦事處不同。
Privacy requests / 私隱要求
Privacy requests should be sent to the website contact form, marked “Privacy Request”. We may verify identity before acting and will respond within the period required by applicable law.
私隱要求請發送至網站聯絡表單（主旨請註明「私隱要求」）。我們可能在處理前核實身份，並於適用法律規定的期限內回覆。