換貨政策
Exchange Policy
| 適用範圍 / Applies to | 本網站 / This website |
| 生效日期 / Effective date | 2026 年 7 月 25 日 / 25 July 2026 |
| 最後更新 / Last updated | 2026 年 7 月 25 日 / 25 July 2026 |
為確保庫存及退款記錄清晰，本網站採用「退回原商品並重新下單」方式處理換貨；重新下單時的價格、庫存及優惠為準。
To keep stock and refund records clear, exchanges are handled by returning the original item and placing a new order. Price, stock and promotions at the time of the new order apply.
繁體中文版本
1. 適用方式
我們提供以下方式：退回原商品並重新下單。如採方式 B，新訂單的價格、庫存、運費及優惠以重新下單時為準。
2. 申請期限
請於商品送達後14個曆日內，透過網站聯絡表單提出申請，並於確認後7日內寄出原商品。
3. 合資格條件
商品須未穿著、未洗滌、未修改、未受污損，保持可再次銷售狀態，並附完整吊牌、衛生貼、配件、贈品及原包裝。換貨資格與《退貨及退款政策》一致。
4. 不可換貨商品
基於衛生、個人化或最終銷售原因，內褲、已移除衛生貼的泳裝、穿刺飾品、襪類、口罩、客製或修改商品、禮品卡及標示不可退換商品一般不接受換貨；瑕疵商品及法定權利除外。
5. 尺寸、顏色及款式
可換商品以同一款式的可用尺寸或顏色為限。不同款式或價格的商品，通常需退貨後重新下單。庫存以處理換貨時為準，不作保證。
6. 價格差額及優惠
若允許更換不同價格商品，較高差額須由客戶補付；較低差額按原付款方式退回。優惠碼、套裝折扣及贈品資格可能重新計算。
7. 運費
首次因尺寸／顏色不合的換貨，去程及回程運費由客戶承擔；其後換貨亦由客戶承擔。經確認的瑕疵或錯寄商品，其合理標準運費由我們承擔。
8. 檢查與出貨
我們收到並檢查原商品後，通常於3–7個工作日內寄出替換商品。不符合條件的商品可被拒絕，並在法律允許下由客戶承擔退回費用。
9. 瑕疵或錯寄
請於發現後盡快提供訂單號、照片及問題描述。我們可依法提供換貨、補寄、維修、退款或其他適當補救。本政策不限制強制性消費者權利。
10. 聯絡方式
換貨查詢請聯絡網站聯絡表單或網站聯絡表單，並提供訂單號、商品名稱、所需尺寸／顏色。
English Version
1. Exchange Method
We offer returning the original item and placing a new order. Under method B, price, stock, shipping and promotions are determined when the new order is placed.
2. Request Window
Request an exchange through the website contact form within 14 calendar days after delivery and dispatch the original item within 7 days after confirmation.
3. Eligibility
Items must be unworn, unwashed, unaltered, unstained and resalable, with tags, hygiene strips, accessories, gifts and original packaging intact. Eligibility matches our Returns & Refunds Policy.
4. Non-exchangeable Items
For hygiene, personalisation or final-sale reasons, underwear, swimwear with removed hygiene strips, pierced jewellery, hosiery, masks, personalised or altered goods, gift cards and marked non-returnable items are generally excluded, except for defects and mandatory legal rights.
5. Size, Colour and Style
Exchanges are limited to available sizes or colours of the same style . A different style or price normally requires a return and new order. Stock is determined when processing and is not guaranteed.
6. Price Difference and Promotions
If different-price exchanges are allowed, the customer pays any increase; a decrease is returned by the original payment method. Promotional codes, bundle discounts and gift eligibility may be recalculated.
7. Shipping Costs
For the first fit, size or colour exchange, outbound and return shipping is paid by the customer; subsequent exchanges are also paid by the customer. We cover reasonable standard shipping for confirmed defects or fulfilment errors.
8. Inspection and Dispatch
After receiving and inspecting the original item, we normally dispatch the replacement within 3–7 business days. Non-compliant items may be refused and returned at the customer’s cost where lawful.
9. Defects or Errors
Promptly provide the order number, photographs and a description. We may offer exchange, reshipment, repair, refund or another appropriate legal remedy. This policy does not limit mandatory consumer rights.
10. Contact
For exchange questions, contact the website contact form or the website contact form with the order number, product name and requested size/colour.